Privacy Policy

Last Updated: September 2026

At Shai C Consultancy, your privacy and confidentiality are important to us. This Privacy Policy explains how personal information may be collected, used and handled when you visit thatshotbyshai.com, contact us, enquire about therapy or coaching, book a session, interact with our content, or otherwise use the website.

We aim to keep this Privacy Policy clear and easy to understand.

About the Brand

Thatshot by Shai is the website of Shai C / Shai C Consultancy, led by Shalini S. Chuganee (Shai C).

The website describes services covering emotional wellness, psychotherapy and coaching, including trauma support, relationship therapy, menopause support, emotional wellness, personal development and brand consulting. It also provides information about Shai C’s professional background, books, blogs and related resources.

The website identifies Shalini S. Chuganee as an Emotionologist and Certified Cognitive Behavioral Therapist (CBT), and states that she works with individuals, couples and families.

The website refers to Shai C Consultancy, but does not provide sufficient publicly verifiable information to establish a separate registered company or legal entity. This Privacy Policy therefore uses Shai C Consultancy / Shai C rather than inserting an unverified legal entity.

Information We Collect

Depending on how you interact with the website or services, we may receive information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Preferred session type
• Message or enquiry details
• Information relating to the service you are interested in
• Information you voluntarily provide during subsequent communication
• Information voluntarily provided as part of therapy, coaching or other professional services

The website’s contact form currently asks for name, email, phone number, session type and message.

Information Provided Through Forms

The website currently provides a Contact Us form containing the following fields:

• Name
• Email
• Phone Number
• Session Type
  • Online
  • Offline
• Message

The form allows visitors to initiate a conversation regarding emotional wellness, therapy, relationships, personal concerns or other services offered through Shai C Consultancy.

The website also contains calls to connect or book services. The exact technical platform used for appointment booking should be verified before publication of this policy.

Information Users May Voluntarily Provide

The free-text Message field allows users to provide additional information in their own words.

Because the website relates to psychotherapy, emotional wellness and relationship support, users may voluntarily disclose information concerning:

• Emotional concerns
• Relationship or family circumstances
• Trauma or difficult experiences
• Stress or emotional challenges
• Personal development goals
• Intimacy or relationship concerns
• Other personal circumstances relevant to their enquiry

Users should avoid submitting unnecessary sensitive information through a general website contact form.

Information shared later during an actual therapy or coaching relationship may be considerably more detailed than the information submitted through the public website. Such professional-service information should be handled separately and with appropriate confidentiality and professional safeguards.

Automatically Collected Information

The publicly accessible website information reviewed does not provide sufficient evidence to confirm exactly what technical information is automatically collected from visitors.

Depending on the website’s actual technical configuration, standard website technologies may process information such as:

• IP address
• Browser type
• Device information
• Referring website or page
• Pages visited
• Basic website usage information
• Technical or security logs

This is not intended to be a definitive list of automatically collected information.

The website owner should verify the live website’s source code, hosting configuration and installed plugins before publishing specific claims about automatic data collection.

How We Use Information

Information provided through the website may be used to:

• Respond to enquiries
• Contact you regarding your request
• Understand the service or session you are interested in
• Discuss and coordinate sessions
• Respond to questions about therapy or coaching
• Provide information about relevant services
• Communicate with existing or prospective clients
• Support the delivery of requested services
• Maintain appropriate enquiry or service records
• Improve website functionality and user experience where applicable
• Protect the website against misuse or security threats
• Meet applicable legal or professional obligations

Information will not be used for unrelated purposes unless there is an appropriate legal basis or consent where required.

Legal Basis for Processing

Depending on the circumstances, personal information may be processed based on:

• Your consent
• Your request for information or a session
• Steps taken at your request before providing services
• Legitimate operational purposes where permitted by applicable law
• Compliance with applicable legal or professional obligations

Where processing is based on consent, you may request withdrawal of that consent, subject to applicable legal, professional or record-retention requirements.

The practice should ensure that its final privacy and consent practices remain aligned with India’s applicable Digital Personal Data Protection framework.

How We Share Information

Personal information may be accessed or shared where reasonably necessary to:

• Respond to your enquiry
• Coordinate or provide requested services
• Operate and maintain the website
• Support communications or technology systems
• Comply with applicable legal requirements

Where necessary, information may be processed by service providers supporting website hosting, communications, scheduling, security, analytics or other business functions.

The publicly accessible website does not provide enough information to identify all such third-party providers. No specific provider has therefore been named unless independently identifiable from the website.

We do not state that personal information is sold or commercially traded unless such activity is actually carried out.

Therapy and Professional Confidentiality

Confidentiality is particularly important when providing therapy, counselling or coaching services.

Information voluntarily shared during an actual professional relationship may include personal or sensitive information that is not submitted through the website.

Such information should be handled according to applicable professional standards, confidentiality requirements and legal obligations.

This Privacy Policy applies primarily to personal information associated with the website and related communications. It does not replace any separate professional confidentiality information or client agreement that may apply to therapy or coaching services.

Cookies and Similar Technologies

The website may use cookies or similar technologies for website functionality, security, performance or analytics.

However, the publicly accessible information reviewed does not sufficiently identify the exact cookies or tracking technologies currently active on the website.

Before publishing this policy, the website should be technically checked for:

• Google Analytics
• Google Tag Manager
• Google Ads tracking
• Meta Pixel
• LinkedIn or other advertising pixels
• Social-media scripts
• Security or CAPTCHA services
• Embedded third-party services
• Other analytics or marketing technologies

Where consent is required for non-essential cookies or tracking technologies, an appropriate consent mechanism should be provided.

Third-Party Websites and Services

The website contains links to external websites and platforms.

For example, the website provides links relating to the purchase of Love That Was Meant for Me, including external retail platforms. Blog content may also direct readers to external websites or social-media platforms.

When you leave thatshotbyshai.com and interact with a third-party website, that third party may collect and process information under its own privacy policy and terms.

Shai C Consultancy does not control the privacy practices of independently operated third-party websites.

Online Therapy and External Platforms

The website states that therapy sessions are conducted online through secure video platforms and are available to clients in different locations.

If external platforms are used for online therapy, scheduling, communication or payment, those platforms may process personal information according to their own privacy practices.

The exact platforms currently used for:

• Video sessions
• Appointment scheduling
• Payments
• Email communication
• Messaging

should be technically and operationally verified before this Privacy Policy is finalised.

Blog Comments and User Content

The website contains blog articles and may allow visitors to interact with blog content.

Where visitors are permitted to submit comments or other content, the information they voluntarily provide may include their name, email address, website information and comment content, depending on the fields presented at the time of submission.

Users should avoid publishing personal or sensitive information in public comment areas.

Any publicly visible comment or content submitted by a user may be accessible to other website visitors.

Data Security

Reasonable administrative, technical and organisational measures should be maintained to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

Particular care should be taken when handling information relating to therapy, trauma, relationships, emotional health and other personal matters.

No method of online transmission or electronic storage can be guaranteed to be completely secure. Users should therefore avoid submitting unnecessary sensitive information through general website forms.

Data Retention

Personal information should be retained only for as long as reasonably necessary for the purpose for which it was collected, including:

• Responding to enquiries
• Coordinating requested sessions
• Providing services
• Maintaining appropriate records
• Meeting applicable legal or professional requirements

The website does not publicly specify fixed retention periods for contact-form submissions, website analytics, therapy-related records or other personal information.

No specific retention period has therefore been inserted into this Privacy Policy.

The practice should establish and document its actual retention periods before publishing a final version.

User Privacy Rights

Subject to applicable law, individuals may have rights relating to their personal information, which may include:

• Requesting access to personal information held about them
• Requesting correction of inaccurate information
• Requesting deletion where applicable
• Withdrawing consent where processing is based on consent
• Requesting information about how personal information is handled
• Raising a privacy-related concern or complaint

Some information may need to be retained because of legal, professional, safety, contractual or record-keeping requirements.

Privacy requests can be made using the contact details made available by Shai C Consultancy.

Withdrawal of Consent

Where your information is processed based on consent, you may request to withdraw that consent.

Withdrawal of consent will not affect processing that was lawfully carried out before the withdrawal.

It may also not be possible to delete information that must reasonably be retained to meet legal, professional, contractual or other applicable obligations.

Children’s Privacy

The website describes services that may be relevant to individuals and families, but the publicly available information reviewed does not establish a separate website service specifically designed for children.

If information relating to a minor is submitted through the website, parents or lawful guardians should provide information where appropriate.

Any information relating to children should be handled with appropriate care and in accordance with applicable child-data and privacy requirements.

International Data Transfers

The website presents Shai C’s services as available to people across different locations and refers to work involving clients in India, the United States and other locations.

However, the publicly available website information does not establish where website or client information is stored or whether specific third-party service providers transfer information outside India.

No specific international transfer mechanism has therefore been stated.

If external platforms used by the practice process personal information outside India, this section should be updated based on the actual providers and applicable requirements.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in:

• Services
• Website functionality
• Data-processing practices
• Technology providers
• Legal or regulatory requirements

The updated policy should be published on the website with a revised Last Updated date.

Contact Us

For questions about this Privacy Policy or the handling of your personal information, please contact Shai C / Shai C Consultancy through the official contact details provided on the website.

The publicly accessible website information reviewed does not provide a sufficiently verifiable dedicated privacy email address or complete postal contact details.

The official privacy contact details should therefore be inserted here before publication.

Privacy Complaints and Grievances

If you have a concern about how your personal information has been collected, used or handled, you may contact Shai C Consultancy through its verified official contact channel.

When submitting a privacy complaint, please provide enough information to help us understand the issue and respond appropriately.

Where applicable, privacy complaints will be handled in accordance with the relevant privacy and data-protection requirements.